Email enquiries are not in my inbox

Here's how to ensure you get your enquiries into your mailbox

If you’re not receiving enquiry emails from Canvas Events, they may be getting filtered by your email provider’s spam filters. Follow these steps to ensure our emails land in your inbox. 

For Microsoft 365 (Office 365) Users 

 

✅ 1. Check for Quarantined Emails 

1. Go to the Microsoft 365 Security & Compliance Center 

1. Navigate to Email & Collaboration > Review > Quarantine 

1. Search for emails from @canvas-events.co.uk 
2. Select any quarantined emails and click Release 

⚠️ 2. Report Emails as False Positives 

1. After releasing quarantined emails, report them as false positives to Microsoft 
2. This helps Microsoft improve its filtering accuracy and may create an Allow entry on the Tenant Allow/Block List (TABL) for emails from @canvas-events.co.uk 

1. Log into the Office 365 Security Admin Portal 

1. Navigate to Threat Policies > Advanced Delivery > Phishing Simulation 

1. Click Edit 

1. Add the following domain and IP addresses: 

1. Domain: canvas-events.co.uk 

1. IP Addresses: 

1. 149.72.65.181 
2. Click Save and confirm that emails are no longer being quarantined 

For Gmail Users 

 

✅ 1. Check Spam and Promotions Folders 

1. Go to your Spam or Promotions folder 
2. If you find emails from @canvas-events.co.uk, mark them as “Not Spam” 

⚠️ 2. Create a Filter to Always Deliver Canvas Events Emails 

1. Open Gmail and click the gear icon (⚙️), then select See all settings 

1. Go to Filters and Blocked Addresses 

1. Click Create a new filter 

1. In the From field, enter: @canvas-events.co.uk 

1. Click Create filter 

1. Check the box “Never send it to Spam” 

1. Click Create filter to save 

 

🚀 3. Add Canvas Events to Your Contacts 

1. Open an email from Canvas Events 

1. Hover over the sender's name 

1. Click Add to Contacts 

This helps Gmail recognise the sender as trusted, reducing the chance of emails being filtered incorrectly. 

For Mimecast Users 

 

✅ 1. Check for Held or Quarantined Emails 

1. Log into the Mimecast Personal Portal 

1. Go to Held Messages 

1. Search for emails from @canvas-events.co.uk 
2. Select the email and click Release 

⚠️ 2. Add Canvas Events to the Permitted Senders List 

1. In the Mimecast Admin Console, go to Policies > Permitted Senders 

1. Add the domain: canvas-events.co.uk 

1. Apply the policy to the relevant user groups 
2. Save the changes 

🚀 3. Whitelist Canvas Events IPs in Mimecast 

1. Go to Administration > Gateway > Policies > Connection Policies 

1. Add the following IPs: 

1. 149.72.65.181 
2. Save the policy and ensure it’s applied to inbound emails 

General Best Practices (Applies to All Email Providers) 

• Regularly Check Your Spam/Junk Folder: Mark any Canvas Events emails as “Not Spam” 

• Whitelist the Domain: Add canvas-events.co.uk to your safe senders list 

• Whitelist the IP Addresses: 

• 149.72.65.181 
• Report False Positives: If emails are mistakenly flagged, report them to your provider to improve filtering accuracy 

Still Not Receiving Emails? 

If you’ve followed these steps and are still not receiving enquiry emails, please contact the team at support@canvas-events.co.uk. We’re here to help! 🚀