Easily update your payment method, billing details, and company information through the secure billing portal.
You can easily update your payment method, billing details, and company information through the billing portal. This guide will walk you through how to access your account, update payment details, and make any necessary changes.
1. How to Access the Billing Portal
To update your payment method or billing details, you’ll need to log into the billing portal.
Steps to Access Your Billing Account:
1️⃣ Click on Billing in your dashboard.
2️⃣ Enter the email address associated with your billing account.
- Note: This might be different from the email you receive enquiries on.
If you’re unsure which email was used, contact us, and we can check for you.
3️⃣ A one-time password (OTP) will be sent to your email.
4️⃣ Enter the OTP to access your billing account.
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2. Updating Your Payment Method
Once inside the billing portal, you can update or add new payment methods.
✅ Update your card details for monthly/annual payments.
✅ Change your direct debit details (for direct debit customers).
✅ All changes go through a 3D Secure verification for added security.
3. Editing Your Billing Information
You can also update important billing details, including:
🔹 Company Name (appears on invoices).
🔹 Billing Address.
🔹 Shipping Address (if applicable).
📌 These details will automatically update on all future invoices.
4. Viewing Your Billing History & Invoices
📌 Once logged in, you can:
✔ View and download past invoices.
✔ Check your billing history.
5. Key Information About Chargebee & Payment Security
We use Chargebee to securely manage all billing and subscription payments.
What is Chargebee?
Chargebee is a secure billing platform that helps manage subscriptions, invoices, and payments.
How Secure is Chargebee?✔ All payment details are stored securely in Chargebee’s system.
✔ Payments go through 3D Secure Verification to prevent fraud.
✔ We never store card details directly—everything is encrypted and handled by trusted payment processors.
Payment Processors We Use
💳 Stripe – Processes all card payments securely.
🏦 GoCardless – Handles direct debit transactions safely.
Both payment processors comply with strict security standards, ensuring that all transactions are safe and protected.
6. Need Help?
If you’re having trouble accessing your billing portal or updating your payment details, reach out to our support team—we’re happy to assist!
🚀 Keeping your billing details up to date ensures seamless payments and uninterrupted service.