Subscription Terms

Subscription Term & Renewal

All Canvas subscriptions run on a 12-month fixed term.

Your subscription will automatically renew at the end of the term unless cancelled in line with the notice period

You can only cancel within 30 days of your renewal date

If cancellation notice is not received within this window, the subscription will roll over for a further 12 months

Example:
If your renewal date is in September and you request cancellation in January, your subscription will continue until September, at which point it will end.

Renewal pricing may be adjusted based on performance and usage over the previous term.

How to Request Cancellation

If you wish to discuss a pause or cancellation of your subscription, please contact our support team by first arranging a video call

📧 Book a meeting with this link

Before You Cancel: A Quick Review Call

As part of the cancellation process, we suggest a short call with our team. This is not to pressure you to stay, but to ensure:

All enquiries and bookings have been properly logged

No missed opportunities or unresponded enquiries remain

You’re fully aware of recent platform updates and improvements

You’re getting the most value from the remainder of your term

In several cases, these reviews have uncovered unlogged bookings or high-value enquiries, allowing venues to significantly increase ROI before renewal.

What we recommend checking Before thinking about Canceling

Before finalising a cancellation request, we strongly recommend reviewing:

Your dashboard performance and enquiry values
Lost and in-progress enquiries
Logged bookings vs generated value
Recent product and AI feature updates

We are continuously investing in improving enquiry quality, conversion tools, and visibility for venues and we want to ensure nothing is missed.

Recent Product Updates & What You May Have Missed

Before finalising a cancellation, we strongly recommend reviewing our most recent platform updates.

Over the past year, we’ve delivered a significant amount of product development, focused on:

Improving enquiry quality and budget alignment

Increasing conversion visibility for venues

Launching AI-powered tools (predictions, call summaries, messaging insights)

Enhancing the venue dashboard and reporting

Introducing and expanding our in-house concierge service, designed to drive higher-value, better-qualified enquiries directly to venues

You can view a full, transparent log of everything we’ve shipped here:
👉 https://app.getbeamer.com/product49196/en

Many venues find that revisiting their dashboard alongside these updates helps them uncover new opportunities, missed enquiries, or additional value they weren’t previously aware of.

Our Guarantee

We guarantee that in your first year on Canvas you will either:

Generate at least £200,000 in enquiries, or

Cover your subscription fee through confirmed Canvas bookings

If this threshold is not met, we’ll extend your membership for free until it is.

Guarantee Terms

This guarantee applies provided that:

You are in your first year only

You respond to at least 90% of enquiries

Your average response time over 12 months is 12 hours or less

You keep all communication within the Canvas platform

Bookings are logged correctly in the dashboard

Your subscription may renew once the minimum booking threshold is achieved.

Our Approach

We believe in fair terms, transparency, and long-term value.
If cancelling is the right decision, we will of course respect that but we want to ensure the decision is made with full visibility of performance and opportunity.

If you have any questions, just reach out we’re here to help.