Subscription Terms

Subscription Term & Renewal

All Canvas subscriptions run on a 12-month fixed term.

Your subscription will automatically renew at the end of the term unless cancelled in line with the notice period

You can only cancel within 30 days of your renewal date

If cancellation notice is not received within this window, the subscription will roll over for a further 12 months

Please note that there is seasonality in events. Some venues perform better at certain times of the year. December is always very quiet, as is August. Some venues can be booked early but might only be available to book in month 10, and in some cases, for large-scale venues, it can be longer than that. Some of these are seeing 10X returns. We focus on quality over volume.

Terms and Conditions

Example:
If your renewal date is in September and you request cancellation in January, your subscription will continue until September, at which point it will end.

Renewal pricing may be adjusted based on performance and usage over the previous term.

How to Request Cancellation

If you wish to discuss a pause, cancellation of your subscription or thinking of leaving us then please contact our support team by first arranging a video call

📧 Book a meeting with this link

Before You Cancel: A Quick Review Call

As part of the cancellation reviewprocess, we suggest a short call with our team. This is not to pressure you, but we genuinely care and want to make sure you aren't missing out.

All enquiries and bookings have been properly logged

No missed opportunities or unresponded enquiries remain

You’re getting the most value from the remainder of your term

Share best practise with venues that are booking on the platform. high-value clients are booking all the time on Canvas

In several cases, these reviews have uncovered unlogged bookings or high-value enquiries and new features and advice that could unlock conversions allowing venues to significantly increase ROI before renewal. These are best practises shared by many of our successful venues.

What we recommend checking Before thinking about Canceling

Before finalising a cancellation request, we strongly recommend reviewing:

Your dashboard performance and enquiry values
Lost and in-progress enquiries - why are you losing bookings?
Logged bookings vs generated value
Recent product and AI feature updates
Are you responding within eight hours and to over 90% of your enquiries

We are continuously investing in improving enquiry quality, conversion tools, and visibility for venues and we want to ensure nothing is missed.

Recent Product Updates & What You May Have Missed

Before finalising a cancellation, we strongly recommend reviewing our most recent platform updates.

Over the past year, we’ve delivered a significant amount of product development, focused on:

Improving enquiry quality and budget alignment by reducing the number of enquiries, ensuring budgets below your minimum are not submitted, and making sure enquiries align with your specifications and the days of the week you can accommodate.

Increasing conversion visibility for venues

Launching AI-powered tools (predictions, call summaries, messaging insights)

Enhancing the venue dashboard, in app messaging and reporting

Introducing and expanding our in-house concierge service, designed to drive higher-value, better-qualified enquiries directly to venues

Added message templates to the dashboard to speed up your response and make things more efficient

Encouraging the access of contact details feature for follow-ups. 70% of bookings logged last year were due to venues who actively and proactively follow up with clients

You can view a full, transparent log of everything we’ve shipped here:
👉 https://app.getbeamer.com/product49196/en

Many venues find that revisiting their dashboard alongside these updates helps them uncover new opportunities, missed enquiries, or additional value they weren’t previously aware of.

Our Guarantee

We guarantee that in your first year on Canvas you will either:

Generate at least £200,000 in enquiries, or

Cover your subscription fee through confirmed Canvas bookings

If this threshold is not met, we’ll extend your membership for free until it is.

Guarantee Terms

This guarantee applies provided that:

You are in your first year only

You respond to at least 90% of enquiries

Your average response time over 12 months is 12 hours or less

You keep all communication within the Canvas platform

Bookings are logged correctly in the dashboard

Your subscription may renew once the minimum booking threshold is achieved.

Our Approach

We believe in fair terms, transparency, and long-term value.
If cancelling is the right decision, we will of course respect that but we want to ensure the decision is made with full visibility of performance and opportunity.

If you have any questions, just reach out we’re here to help.