Having issues viewing your messages, seeing an error or logging in to the dashboard?

If you’re having trouble with the Canvas dashboard—whether it’s not loading properly, you’re unable to view messages, or you see a warning message—there are a few quick steps you can try before raising a support ticket.

These simple actions resolve most common issues, especially after we’ve made updates to the platform.

🧹 1. Log Out and Log Back In

• This is often the quickest fix for temporary issues.

• Logging out and back in resets your session and resolves many errors—especially if we’ve recently pushed live updates.

🌐 2. Clear Your Cache and Cookies

1. Open your browser settings

2. Find the option to clear browsing data

3. Clear both your cache and cookies

4. Then log out of Canvas and log back in again

This helps to start fresh, clearing anything in your browser that may be interfering with the platform.

📧 3. Check Which Email Address You’re Logged in With

• Are you using your admin email or a venue manager account?

• If you're logged in with an account not copied into enquiries, you won’t be able to view messages.

• Try logging in with the main admin account, which has full visibility across all enquiries.

🔄 4. Try a Different Browser

• If you're still having trouble, try switching browsers—Chrome or Mozilla Firefox are both supported.

• Some users find that their issue is browser-specific, especially if their system uses Citrix or firewall restrictions.

• Testing in a different browser can often reveal if the issue is local to your current setup.

🛠 5. Still Not Working? Contact Us

If you’ve tried all the steps above and the issue persists:

• Take a screenshot of the problem if possible

• Let us know what steps you’ve already tried

• Contact our support team via in-app chat

We're here to help and will do our best to resolve your issue as quickly as possible 🚀