If you’re trying to log a booking but can’t find the enquiry, don’t worry—it’s likely that the enquiry has been moved to the “Lost” section. This can happen either manually or automatically after a period of inactivity. Here's how to retrieve it and log your booking.
🔍 Why Can’t I See the Enquiry?
There are two common reasons an enquiry may be missing from your active dashboard:
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It was manually marked as lost by someone on your team
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It was automatically moved to "Lost" after 30 days of inactivity and the venue didnt finalise the enquiry.
🔄 How to Move a Lost Enquiry Back to Log the Booking
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Go to the “Lost” section in your dashboard
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Find the enquiry you want to update
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Drag and drop the enquiry into the “In Progress” section
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Once it's in In Progress, you’ll now be able to:
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Click into the enquiry
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Update the status to “Booking Confirmed”
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Enter the final booking value
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✅ Once logged, the booking will be recorded in your performance dashboard.
🌟 Why Logging Bookings Matters
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Every booking you log marks your venue as a “Most Popular Venue” for 90 days
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This gives you increased visibility across the platform
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It helps track your venue’s performance and ensures we credit your success accurately
💡 Final Tip
Keep logging your bookings—even older ones. The more you log, the better your visibility, rankings, and reporting will be on Canvas.
Still stuck? Reach out to our support team—we’re here to help! 🚀