Whitelist emails from Canvas to avoid spam or junk folders

If you've sent a message and haven’t heard back there's a good chance the response might be sitting in your junk or spam folder.

Now that we have moved to a brand new messaging system, the email notifications follow a new format, which means some mail programs may automatically mark emails as spam or junk.

To make sure your messages always land in the inbox,  whitelist our Canvas’ sender address:
@messages.canvas-events.co.uk

Whitelisting tells your email provider that emails from Canvas are safe and shouldn’t be marked as spam. 

✅ First Things First: General Best Practices

• Check your spam or junk mail folder for reply messages from clients.

• Mark it as "Not Spam" or move it to the inbox — this helps train your email filters.

  

• Add our sender email  @messages.canvas-events.co.uk to your address book or contact list.

📧 Gmail

To ensure future emails always land in their inbox:

• Go to ⚙️ Settings > See all settings > Filters and Blocked Addresses

• Click “Create a new filter”

• In the From field, enter: @messages.canvas-events.co.uk

• Click “Create filter”, then select “Never send it to Spam.”

📧 Outlook / Office 365

Option 1: From an Email

1. Open the email (Inbox or Junk).

2. Right-click the message.

3. Click Junk > Never Block Sender or Never Block Sender’s Domain.

Option 2: Add to Safe Senders List

• Go to ⚙️ Settings > Mail > Junk Email

• Under Safe senders and domains, add:
  messages.canvas-events.co.uk

📧 Mimecast

If your client’s company uses Mimecast, ask their IT team to:

1. Log into the Mimecast Admin Console

2. Go to Policies > Permitted Senders

3. Add: messages.canvas-events.co.uk

4. Ensure it applies to the right users or groups

5. Save and apply

💡 You may also need to add it under Gateway Policies for full filtering coverage.

📧 Apple Mail

1. Open the email from you.

2. Click the arrow or name next to the sender.

3. Choose “Add to Contacts” or “Add to VIPs”

📧 Yahoo Mail

Create a Filter

• Go to ⚙️ Settings > More Settings > Filters

• Click Add new filter

• In the From field, enter: @messages.canvas-events.co.uk

• Set it to always send messages to the Inbox